Shipping policy

Verlane Home — Shipping Policy

Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM ET will begin processing the next business day.

Delivery Time Once shipped, orders typically arrive within 3–5 business days, for a total of approximately 4–7 business days from order to delivery. Delivery times may vary based on your location.

Shipping Cost We currently offer free shipping on all orders within the United States, with no hidden fees.

Where We Ship We currently ship exclusively within the United States. We hope to expand to international shipping in the future.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress to your door.

Order Cancellations To cancel an order, email support@verlanehome.com as soon as possible. If it hasn't shipped yet, we'll issue a full refund immediately. If it has already shipped, we're unable to stop it — please wait for delivery and follow our Return & Refund Policy instead.

Shipping Address Accuracy It's the customer's responsibility to provide a correct shipping address at checkout. If a package is returned to us as undeliverable due to an incorrect address or because it went unclaimed, we'll reach out to arrange reshipment. If you decline reshipment, the actual cost of the failed delivery attempt may be deducted from your refund.

Lost or Missing Packages If tracking shows your order as delivered but you haven't received it, contact us at support@verlanehome.com within 7 days. We'll open an investigation with the carrier, and if the package is confirmed lost, we'll issue a full refund or send a free replacement.

Questions? Contact us at support@verlanehome.com and we'll be happy to help.